Privacy Policy MMC996 — Our Commitment to Protecting Your Personal Data

MMC996 collects only the personal data necessary to provide you with a secure and efficient platform experience. We do not collect data beyond what our operations require. The types of data we collect are as follows:

• Identity Data: Full name, identity card number (MyKad) or passport number, date of birth, and gender. This data is collected during MMC996 account registration and during the identity verification (KYC) process where required.
• Contact Data: Malaysian phone number, email address, and residential address where required for verification purposes. Your phone number is used for OTP verification and important account-related communications.
• Financial Data: E-wallet account details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) or bank account details (Maybank2u, CIMB Clicks) that you use for deposits and withdrawals at MMC996. MMC996 does not store credit or debit card numbers directly — card processing is handled by certified payment providers.
• Platform Activity Data: A complete record of all deposit and withdrawal transactions, betting and game history, wager amounts, wins and losses, and any bonus activity associated with your MMC996 account.
• Technical Data: IP address, device type and operating system, browser used, login and logout session data, and other platform usage data collected automatically while you use MMC996.
• Communication Data: Live chat transcripts, support tickets, and email correspondence with the MMC996 customer support team — retained for service improvement and dispute resolution purposes.

MMC996 does not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required for legal compliance and only with your explicit prior consent.

MMC996 collects your personal data through several different channels, depending on how you interact with our platform. Understanding how this data is collected helps you make more informed decisions about the information you share with us.

• Directly from you: When you register an MMC996 account, make a deposit or withdrawal, contact customer support, complete in-platform forms, or update your account profile information. This is the primary source of data, and you have full control over it.
• Automatically during use: When you browse or use the MMC996 platform, our systems automatically record technical data such as your IP address, device type, browser, and pages visited. This data helps us identify technical issues and improve the overall user experience.
• Through cookies and similar technologies: MMC996 uses cookies and similar tracking technologies to remember your preferences, maintain your login session, and understand how members use the platform. You can manage your cookie settings through your browser.
• From payment providers: When you carry out financial transactions via Touch 'n Go, DuitNow, GrabPay, Maybank2u, or other methods, the relevant payment provider may share necessary information with MMC996 for the purposes of verification and transaction processing.
• From authorised third-party sources: In specific cases such as additional identity verification, MMC996 may obtain information from public sources or recognised identity verification bodies — solely to ensure platform integrity and legal compliance.

MMC996 uses members' personal data only for legitimate purposes directly related to the provision of platform services. We do not use your data for unrelated purposes without your explicit consent.

• Account management: To create and maintain your MMC996 account, process your registration, verify your identity, manage your password, and allow you to log in to the platform securely.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, and other methods, as well as processing winnings withdrawals to your registered account. Financial data is used solely to facilitate these transactions.
• Gaming service delivery: Gives you access to online slots, Live Casino, football betting (Malaysia Super League, EPL, and more), e-sports, Virtual Sports, and all other game categories available on MMC996.
• Service communications: Sending important account-related notifications such as deposit confirmations, security updates, activity alerts, and information about changes to MMC996's terms or policies.
• Fraud prevention & security: Identifying and preventing fraud, money laundering, multi-account use, and other security threats to the MMC996 platform and its members.
• Legal compliance: To fulfil legal obligations under Malaysia's PDPA and other applicable legislation, including financial record-keeping requirements and reporting to authorities where required by law.
• Platform improvements: Analysing aggregated, anonymised usage patterns to understand how MMC996 members use the platform and identify opportunities to improve the overall user experience.
• Marketing communications: Only where you have given your consent, MMC996 may send you information about promotions, new bonuses, and special offers that may be of interest to you. You can withdraw this consent at any time.

MMC996 does not sell members' personal data. Data sharing only occurs in limited situations necessary for platform operations or as required by law. The following are the circumstances under which data may be shared:

• Payment service providers: Required transaction data is shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u FPX, and CIMB Clicks solely for the purpose of processing financial transactions you initiate. These providers maintain their own privacy policies and are bound by confidentiality agreements with MMC996.
• Game providers: Basic information required to facilitate access (such as member ID and balance) is shared with slot providers including Pragmatic Play, PG Soft, and Habanero to enable access to their games through the MMC996 platform. Full names and other identity details are not shared with game providers.
• Technical infrastructure providers: Cloud service providers, server hosting, and cybersecurity vendors used by MMC996 may have limited access to data in order to carry out their technical functions. All such providers are bound by strict confidentiality and data protection agreements.
• Legal authorities: MMC996 will disclose personal data to Malaysian or international authorities when required by court order, legal instrument, or other legal obligation — and only to the extent required by law.

MMC996 continuously invests in cybersecurity infrastructure to ensure member personal data is protected to the highest industry standards. The key security measures we employ are as follows:

• Data transmission encryption: All communications between your device and MMC996 servers are protected by TLS 1.3 protocol with AES-256 encryption, ensuring that any transmitted data cannot be read by unauthorized parties even if intercepted.
• Stored data encryption: Sensitive data stored in the MMC996 database — including passwords (stored as irreversible hashes) and financial information — is encrypted using industry-standard encryption.
• Strict access controls: Access to MMC996 members' personal data is restricted to staff who require it to carry out their responsibilities, enforced through a role-based access control system with detailed audit logs.
• 24/7 security monitoring: MMC996's automated monitoring system is always active, detecting suspicious activity, intrusion attempts, and anomalies in data access patterns — with immediate response protocols triggered upon detection of any threat.
• Periodic penetration testing: MMC996 conducts regular penetration testing carried out by independent security specialists to identify and address system vulnerabilities before they can be exploited.
• Staff security awareness training: All MMC996 staff with access to member data undergo regular data protection and cybersecurity training to ensure best practices are consistently followed.

While MMC996 takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% safe against every threat. We encourage members to also take personal protective measures, such as using a strong and unique password for your MMC996 account and never sharing your login credentials with anyone.

MMC996 retains members' personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law.

• Active account data: For as long as your MMC996 account remains active, we retain all relevant data to ensure you can use the platform without interruption.
• Data after account closure: Upon closure of an MMC996 account, core account data and transaction records are retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements. After this period, data is deleted or anonymised.
• Financial transaction records: All deposit, withdrawal, and betting activity records are retained for 7 years in accordance with Malaysian financial regulatory requirements, regardless of account status.
• Support communication data: Live chat transcripts and email correspondence with MMC996 support are retained for 2 years from the date of communication for reference and dispute resolution purposes.
• Technical data & logs: System access logs and technical data are retained for 12 months for troubleshooting and security purposes, then automatically deleted.

Once the relevant retention period has elapsed, MMC996 will delete or anonymise your personal data in a secure and irreversible manner, unless a legal obligation prevents such deletion.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and MMC996's commitment to member privacy, you have the following rights regarding your personal data:

• Right to access: You have the right to obtain a copy of all personal data MMC996 holds about you. Submit a data access request to support@mmc996.best and we will process it within 14 business days.
• Right to rectification: If any of your personal data held in MMC996's systems is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly in your MMC996 account settings.
• Right to erasure: You may request that MMC996 delete your personal data when it is no longer needed for the original purpose for which it was collected, or when you withdraw the consent on which the processing was based. This right is subject to any legal data retention obligations that MMC996 is required to comply with.
• Right to withdraw consent: For data processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to restrict processing: Under certain circumstances, you have the right to request that MMC996 restrict how we process your data — for example, while a dispute about data accuracy is being resolved.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. Once an objection is received, MMC996 will immediately cease using your data for that purpose.

MMC996 uses cookies and similar tracking technologies to enhance your experience on the platform. Understanding how we use these technologies helps you make more informed choices.

• Essential cookies: These cookies are essential for core MMC996 platform functions, including maintaining your login session during navigation, remembering your language preference, and ensuring session security. Without them, the platform will not function properly and they cannot be disabled.
• Performance cookies: Aggregated, anonymised data on how members use MMC996 — such as most frequently visited pages and error messages — is collected to improve platform performance and usability.
• Functional cookies: Remembering your preferences — such as display theme, last betting amount, and your favorite slots games on MMC996 — to deliver a more personalized experience on your next visit.
• Analytics cookies: MMC996 uses analytics tools to understand platform usage patterns on an aggregated basis. This data helps us make better decisions about platform improvements that benefit all members.

You can manage cookie settings through your browser preferences. Disabling certain cookies may affect MMC996 platform functionality — particularly essential cookies required for secure login sessions.

The MMC996 platform may contain links or integrations with third-party services such as game providers (Pragmatic Play, PG Soft, Habanero) and payment providers (Touch 'n Go, GrabPay, DuitNow, and others). These third-party services operate under their own privacy policies, which are separate from MMC996's Privacy Policy.

• MMC996 is not responsible for the privacy practices or content of any third-party websites or services that may be accessed through our platform.
• When you use third-party payment services such as Touch 'n Go or Maybank2u to deposit at MMC996, those transactions are governed by the respective provider's privacy policy in addition to MMC996's Privacy Policy.
• We encourage you to read the privacy policies of the game and payment providers you use through the MMC996 platform to fully understand how your data is handled by them.
• MMC996 only works with third-party providers that uphold robust data protection standards and have agreed to confidentiality requirements within their service agreements with us.

MMC996 operates exclusively for adult users aged 18 and above. We maintain a zero-tolerance policy towards underage use of the platform, and this extends to the collection of personal data from minors.

• MMC996 does not knowingly collect personal data from any individual under the age of 18.
• The MMC996 registration process includes an age verification step where new members confirm they are at least 18 years old. MMC996 reserves the right to request age verification via identity documents at any time.
• If MMC996 determines that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be terminated without notice.
• Parents or guardians who suspect that their child has registered an account with MMC996 without their knowledge should contact support@mmc996.best immediately for prompt action.

MMC996 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technological developments, or improvements to our data protection practices.

• Material amendments to this Privacy Policy will be communicated to MMC996 members via in-platform notifications or to their registered phone number at least 7 days before the changes take effect.
• The "Last Updated" date shown at the top of this document reflects the date of the most recent revision. You are encouraged to review this Privacy Policy periodically.
• Continued use of the MMC996 platform after an amended Privacy Policy takes effect will be deemed acceptance of the latest version of that policy.
• Where an amendment to the Privacy Policy requires your renewed consent — particularly where data is to be processed in a manner materially different from what was previously stated — MMC996 will obtain your explicit consent before the amendment takes effect on your data.

MMC996 takes every inquiry, complaint, and request related to data privacy seriously. If you have any questions about this Privacy Policy, how we use your data, or wish to exercise any of your rights as a member, please reach out to us through the following channels:

• Live Chat (Fastest Option): Contact the MMC996 support team via the in-platform live chat, available 24 hours a day, 7 days a week in Bahasa Malaysia. Urgent privacy matters such as suspected data breaches or unauthorised access will be prioritised.
• Email: For more detailed privacy enquiries or formal requests relating to your data rights, email support@mmc996.best with the subject line "Data Privacy Request". We will respond within 3 business days.
• Complaint resolution process: MMC996 is committed to resolving all privacy-related complaints fairly and in a timely manner. If you are not satisfied with our response, you have the right to escalate the complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory body.

This Privacy Policy is governed by Malaysian law, and any dispute that cannot be resolved directly with MMC996 will be referred to the appropriate courts in Malaysia. We always endeavour to resolve any privacy concerns directly and amicably before they need to be escalated to a more formal level.